FAQs

Besides the fact that our fireplaces add a wonderful aesthetic to any home, having a reliable heat source is something you may never need to think about until the power goes out in the middle of winter and you have no way to heat your home.

If only it was that easy!

Each fireplace is unique and requires a specific size pipe and run to go up the wall.

Each fireplace is also different with their own unique clearances to combustible.

We want to make sure each fireplace is safely installed, and successfully heating your home.

Sadly no, you can’t do this.

The reason behind why you can’t situate them any way you want is because they are specifically designed for proper air flow throughout the unit and black soot doesn’t start to produce around the logs and inside the unit.

This can cause serious damage to your fireplace and your gas log set.

Yes, you can!

Specific gas inserts require a specific clearance to combustibles, we will have to come and measure your existing fireplace to determine the correct size insert you can put inside.

Putting a gas insert inside your wood burning fireplace is a great upgrade when you don’t want to worry about any open flame issues and having a constant reliable heat source for those cold winter months.

Yes!

According to The National Association of Realtors, adding a fireplace can raise your home value by as much as $12,000!

If your gas fireplace won’t light, you should first check to see if you forgot to turn on the gas valve.

If that’s not the problem, you could have a faulty gas line, gas valve, or propane tank.

Schedule a maintenance and service request with us!

Your fireplace shouldn’t have a large amount of soot or creosote built up.

Creosote is a hard, tar-like substance created when soot combines with moisture or when wood smoke condenses and cools.

The buildup of these substances indicates a problem with your firebox, burner, chimney, or ventilation that should be promptly addressed.

Glass fogging on the inside of your fireplace is a nuisance when it happens.

The reasoning behind this though is because there is condensation on the inside of your unit.

To unclog a pellet stove auger first look to manually screw the auger to attempt to remove the blockage using a dedicated button, clean the pellets and dust out of the hopper using a vacuum and clean the pellet chute if reachable.

Have a technician service the stove if the auger keeps jamming.

Depending on the design that the client wants, it can typically take about 14-16 weeks from the point of design consultation to installation.

Once your unit has arrived in our warehouse, we can typically get you on our installation schedule that day and depending on the situations we can have our crew installing that week or the following.

We can you get scheduled for a service and maintenance the day you call, and we can have you on our schedule for the next 1-3 days depending on the situation.

Yes, you do!

To remove the exiting fireplace unit, you will have to also remove the surround of the fireplace, whether that be rock or tile, it must be removed so our installers can access the fireplace and ventilation.

You will have to hire a contractor/remodeler to get started on the project of removal and framing.

Each fireplace is unique and will have a specific framing dimension provided in the manual that needs to be ready before we come in to install.

Although installing a fireplace all on your own does’ sound like an exciting adventure… at All Valley Fireplace we are not a retail store and will not sell you a fireplace for you to install on your own.

We are a wholesale distributor for builders, contractors, designers, and remodelers.

Each one of our units we install has be to be thoroughly inspected and permitted.

We want to make sure that the fire we put in your home is safe and professionally installed.

Gas fireplace’s low flame is caused for several reasons including low gas pressure, obstructed vents, low airflow, and faulty burners.

If this is happening, please call for a maintenance and service request to have a specialized technician come out and inspect the issue.

Yes.

A permit is required to install a gas fireplace.

Dealing with a gas line requires special knowledge and skills fostered by plumbers and gas fitters.

They require a permit before you do any work on a gas fireplace and an inspection from your local home inspector.

Yes, you can install a TV above your fireplace.

We recommend using our optional cool smart wall kit which reduces the temperature of the wall and allows you to lower the minimum distance above the fireplace to safely install a TV (either mounted or in a recess pocket).

NO!

A wood-burning fireplace is not energy efficient.

This is because 90% of the heat produced is lost through the chimney.

The heat in the room is only 10% of all heat.

The hot air in the room can also be pulled back into the firebox and then released through the chimney.

Wood burning fireplaces are common in most homes because they add aesthetics to the room.

An open or unsealed damper in a well-insulated house can raise overall energy consumption by up to 30 percent, or nearly $200 per year.

According to the Department of Energy, an average home spends approximately $600 per year.

Yes!

The joy of having an electric fireplace is that you can plug it into any electrical outlet, and it will work!

You do not need any ventilation for an electric unit either!

If you want an electric fireplace in your shower for ambiance than you can do that, and nothing is stopping you!

You should service your unit semiannually.

This includes top to bottom cleaning, checking for faulty wiring, gas leak prevention, and any service questions you may have.

Signing up for All Valley Fireplaces service package will help keep your fireplace running for a long time!

We have a certified installation crew that is trained to install on the specific fireplaces that we sell, and service.

We recommend that you always leave your pilot light on in your gas fireplace except in the warmer months.

By adjusting your pilot light according to the seasons, you can save yourself a lot of money and energy.

This is because, in the winter months, you are significantly more likely to use your gas fireplace, meaning that the pilot light will come in handy and serve its purpose.

Yes!

If you need someone to just come out and take a look at your fireplace to determine if a remodel project is possible, or if you have a simple question about you unit, our crew will find the time to come out to your home and help you answer any questions you may have about your project or fireplace!

In most cases, yes!

Certain fireplaces have a battery backup system inside their ignition system that will allow you to turn on the fireplace if the power goes out.

A masonry fireplace is a hand-built fireplace using pumice stones to form a fireplace.

Any type of masonry fireplace should be installed by a technician trained in the procedures of installing a Mason-Lite fireplace.